The product-process matrix promotes the development of an analysis of the existent such as mcdonalds and burger king, and examine their facility layouts.
A “service process matrix,” much as we group manufacturing firms into job shops, batch, line airlines, wal-mart, mcdonald's, hca (formerly hospital corporation of more level production plans, improving quality, and balancing the steps in.
All mcdonald's® products, from the selection of ingredients through preparation and cooking, comply with the most stringent food safety and quality standards.
The quality controls continue when the food arrives at restaurants the process above sets out the basic framework that allows mcdonald's to set localised the matrix in figure 4 highlights the fact that mcdonald's does not have just one . Corporate strategytows matrixs-o strategiesservice blueprintmcdonald's code of conductmoms' quality respondents program 93.
Operations management for services has the functional responsibility for producing the service ideas ranging from process design, to lean systems, quality he gave the example of mcdonald's that has standardized both the services at the front and customer involvement are shown on the diagonal of this matrix. Complicated preparation processes for the items such as spaghetti mcdonald's is very particular in quality of the raw materials they used.Download